Get in touch
We’re here to help.
Merchant support, technical questions, compliance enquiries — reach us via Telegram for the fastest response, or send an email and we’ll get back to you within one business day.
Telegram support
@john0creasy · Fast response, real-time
Email support
support@infinityramper.com · 1 business day
Compliance & legal
Privacy & data
privacy@infinityramper.com · GDPR requests
Send a message
Common questions
Quick answers
How long does settlement take?
USDC settles directly to your Polygon wallet in 10–30 seconds from payment confirmation. Settlement speed depends on Polygon network conditions but is typically near-instant.
01.
Can I use any USDC wallet?
Yes, as long as it is USDC (Polygon) compatible. MetaMask, Trust Wallet, and Coinbase Wallet with the Polygon network enabled all work. Make sure you are using the Polygon network, not Ethereum mainnet.
02.
Do my customers need a crypto wallet?
No. Customers pay with regular credit cards, Apple Pay, Google Pay, or local payment methods — exactly like any other checkout. The crypto conversion and blockchain settlement happens on the backend, invisible to them.
03.
What happens if a payment fails?
Failed payments are handled by the payment provider. No funds leave the customer’s account on a failed transaction. You can retry via a new payment link or ask the customer to try a different payment method.
04.
How do refunds work?
Because blockchain transactions are irreversible, refunds must be initiated manually by you as the merchant — you send USDC back to the customer from your wallet. We recommend clearly communicating your refund policy to customers at checkout.
05.
Is my industry supported?
We support most industries that traditional gateways decline — adult content, forex, CBD, gaming, NFTs, subscriptions, and digital products. If you are unsure, contact us via Telegram before integrating.
06.
What currencies can customers pay in?
Customers can pay in USD, EUR, GBP, CAD, INR, and many more local currencies depending on the payment provider selected. You always receive USDC regardless of the customer’s payment currency.
07.